Terms & Conditions
Welcome to the eggate.com "travel hub". This travel hub is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "EG Gate " refer to EG Gate, a Public liability company incorporated in Cairo, Egypt. The term "you" refers to the customer visiting the Travel hub and/or booking a reservation through us on this Travel hub, or through our customer service agents.
This Travel hub is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Travel hub in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all these terms and conditions, please do not use this Travel hub.
Use of the travel hub
As a condition of your use of this Travel hub, you warrant that:
- You has complied with all legal, commercial, business and travel laws in order to operate in the business of selling air tickets in the respective market
- you are at least 18 years of age or ask an Adult to assist you
- you possess the legal authority to create a binding legal obligation
- It has satisfied itself about the passenger’s credentials based on the documentary evidence
- you will use this Travel hub in accordance with this Agreement
- you will only use this Travel hub to make legitimate purchases for you or for another person who is at least 18 years of age and for whom you are legally authorized to act
- all information supplied by you on this Travel hub is true, accurate, current and complete
We retain the right at our sole discretion to deny access to anyone to this Travel hub and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
The content and information on this Travel hub (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Travel hub, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Travel hub. Additionally, you agree not to:
- use this Travel hub or its contents for any commercial purpose;
- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- access, monitor or copy any content or information of this Travel hub using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- violate the restrictions in any robot exclusion headers on this Travel hub or bypass or circumvent other measures employed to prevent or limit access to this Travel hub;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep-link to any portion of this Travel hub (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- "frame", "mirror" or otherwise incorporate any part of this Travel hub into any other travel hub without our prior written authorization.
You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Suppliers, rules and restrictions
You acknowledge that EG Gate pre-negotiates rates with suppliers to facilitate the purchase of products and services on your behalf. The rate displayed on the Travel hub is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by EG Gate to compensate us for our services.
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
You agree to inform EG Gate of any circumstance or condition as a result of which you or any person on whose behalf you are making a reservation may require special facilities prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, EG Gate will not entertain any such complaints.
We accept payments online using Visa and MasterCard credit/debit card in Each service currencies. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Change and cancellation policy
All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help address provided at the end of these terms or by email to email@example.com, and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from 0900 to 1800 Cairo local time on each day from Sunday to Thursday, except on public holidays and holidays declared for private sector establishments in the Cairo
You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:
- If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
- If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
- If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.
Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.
All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable electronic ticket ("ticket") after the successful completion of your purchase. Your ticket will be made available for download for a limited period from the page on this website which confirms the successful completion of your purchase and will be delivered as a permanent record in an IETF RFC 2821 compliant electronic mail ("e-mail") to the e-mail address you provide at the time of purchase. A notification of your ticket and any changes to it may also be delivered to your mobile number, subject to service availability.
If you choose not to download your ticket from the page on this website which confirms the successful completion of your purchase, you must check that you have received the ticket for your purchase by e-mail and notify us without delay if you have not received it within one hour after your successful completion of the purchase.
We shall not be liable if you do not receive your ticket because the e-mail address you provided at the time of purchase was unable to receive the e-mail containing your ticket after your successful completion of the purchase or for up to twenty-four hours thereafter for any reason whatsoever.
Reviews, comments and other submissions
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Eggate and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Eggate may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant Eggate the right to pursue at law any person or entity that violates your or Eggate 's rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Eggate .com website If you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Eggate may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. Airline flight tickets
You agree to the standard air travel rules* for all full-service airline flights and to the conditions of carriage for all your flights, which are available upon request. You acknowledge that your flight tickets do not include amenities, baggage allowances, baggage fees, beverages, meals, or fees which must be paid directly at an airport, unless explicitly stated otherwise.
Prepaid hotel reservations
Your hotel vouchers do not include fees for facilities and services other than those explicitly included on your voucher which may be charged directly at the hotel.
You acknowledge that Eggate pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website includes, but is not limited to, the pre-negotiated room rate for rooms reserved on your behalf by Eggate and the facilitation fee retained by Eggate to compensate us for our services. You authorize Eggate to book reservations for the total reservation price displayed on the Website. You agree that your credit card will be charged by Eggate for the total reservation price. Upon submitting your reservation request you authorize Eggate to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Eggate or its subsidiary, as appropriate, no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.
You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Eggate urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking travel to international destinations.
By offering for sale travel to particular international destinations, Eggate does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations.
The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Eggate and its corporate affiliates (collectively, the "Eggate companies") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, "Eggate affiliates") do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, Eggate expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.
You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary.
Hotel ratings displayed on this website are intended as only general guidelines, and the Eggate companies and the Eggate affiliates do not guarantee the accuracy of the ratings. The Eggate companies, the Eggate affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Eggate companies, the Eggate affiliates and their respective suppliers may make improvements and/or changes on this website at any time.
The Eggate companies, the Eggate affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Eggate companies or the Eggate affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. The Eggate companies, the Eggate affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from the Eggate companies, the Eggate affiliates, and/or their respective suppliers are free of viruses or other harmful components. the Eggate companies, the Eggate affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.
The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Eggate companies, or the Eggate affiliates. the Eggate companies and the Eggate affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Eggate companies and the Eggate affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Eggate companies, the Eggate affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Eggate companies, the Eggate affiliates and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, the Eggate Companies, the Eggate Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Eggate Companies, the Eggate Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) One Hundred EGP (100 EGP) .
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Eggate Companies, the Eggate Affiliates, and/or their respective suppliers.
You agree to defend and indemnify the Eggate Companies, the Eggate Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
a. your breach of this Agreement or the documents referenced herein;
b. your violation of any law or the rights of a third party; or
c. your use of this Website.
Links to third-party sites
This Website may contain hyperlinks to websites operated by parties other than Eggate. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Software available on this website
Any software that is made available to download from this Website ("Software") is the copyrighted work of Eggate, Eggate Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Eggate Companies, Eggate Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions.
Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. the software is warranted, if at all, only according to the terms of the license agreement.
Copyright and trademark notices
All contents of this Website are the copyright of Egyptian Global Gate “Digital” unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us. Eggate, Eggate .com, Experience Travel, Click-click Your Trip, Travel Expert, Travel Smart, and the wings logo are either registered trademarks or trademarks of Egyptian Global Gate “Digital”
in the Egypt and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Claims of copyright infringement
If you believe in good faith that materials hosted by us infringe your copyright, please let us know by e-mailing us at Bookings@eggate.com
This Website is operated by Egyptian Global Gate “Digital”, a limited liability company incorporated in Cairo, Egypt and this Agreement is governed by the laws of Egypt. You hereby consent to the exclusive jurisdiction and venue of Giza primary Courts, Egypt, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree that no joint venture, partnership, or employment relationship exists between you and the Eggate Companies as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Eggate with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Eggate with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
In accordance with the applicable law, Eggate has adopted a policy of terminating, in appropriate circumstances and at Eggate's sole discretion, subscribers or account holders who are deemed to be repeat infringers. Eggate may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
Notice of infringing material
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
- A clear identification of the copyrighted work you claim was infringed.
- A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
- Your address, email address and telephone number.
- A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
- A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You may send us your notice by mail to Bookings@eggate.com
All services rendered by or on behalf of Egyptian Global Gate “Digital” (Eggate) to the Client/s are subject to the terms and conditions.
Egyptian Global Gate “Digital” located at Smart Village, B107, Cairo Alex Desert Road, Giza- Egypt
The following Terms and Conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with the following terms and conditions.
The Client and Authority
Any person(s) wishing to utilize the services, indicates their acceptance of these Terms and Conditions by proceeding with the booking on the passenger information page, prior to the conclusion of any transaction with Eggate. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).
Please be advised that unless requested otherwise upon making the reservation, Eggate is authorized to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the reference number for the booking. Eggate accepts no responsibility for any changes made by any of the listed Passengers in a booking.
Booking Enquiries & Reservations
Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular destination, trip, tour, mode of travel, preferred accommodation and/or other service on EG Gate travel hub www.eggate.com, or (ii) initiated such an enquiry with EG Gate by any other means of communication including by means of access to the Sites, if applicable, (collectively referred to as ‘the Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the Enquiry (online, by e-mail, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by the Client when the Client proceeds with the steps as specified on the Sites or accepts the Quote telephonically or via email. Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm reservations with the relevant Principals (‘the Booking’). Once the online Booking or Booking affected by EG Gate has been completed and the Client has authorized EG Gate to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of the Booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF EG Gate BY MIDNIGHT Egypt time on the day that the Booking was made in order to guarantee the fare quoted according to the Booking Confirmation Form.
Provisional bookings are not allowed for Low Cost Carriers / airlines as they are instant purchase fares and the tickets should be ordered by the user immediately using Eg Gate
The Customer agrees to abide by the terms and conditions of purchase, imposed by any airline with whom the Customer elects to buy from. Unless otherwise stated in the fare rules, all fares are “Non-Refundable”, “NonTransferable” and Non-Assignable” and cannot be changed once purchased. The Customer is responsible for ensuring that it abides by the terms and conditions of purchase imposed by any airline, including terms and conditions of purchase set forth in an air carrier's fare rules or contract of carriage
Eg Gate will ticket the itinerary if the booking is within the ticket time limit or if the itinerary can be rebooked. Eg Gate will revert back with 30 mins if the ticket order cannot be executed.
The Customer will be notified promptly if its fare cannot be ticketed and in most cases an alternative will be offered depending upon feasibility. If the Customer declines the alternative, it will not be charged. It is the Customers responsibility to ensure that sufficient funds are available for any air ticket purchased.
On rare occasions, theCustomer may receive a flight confirmation, but the airline may not accept the request to issue a ticket. In such events, Eg Gate will email the Customer a rejection email without being liable or responsible for such rejection. Eg Gate will make its best efforts to provide an alternate to the Customer upon the Customer’s request. It shall be the sole responsibility of the Customer to give the correct latest address/email ID. In the event of communication via Email, the Customer will not be charged for such notification
Issuance of tickets ordered can take place anytime between 30 minutes to 2 hours, during the normal business hours of the local issuing country, subject to a maximum of 24 hours. Ticket orders will be fulfilled on the basis of the order priority and number of pending ticket orders, as all ticketing is centralized in each country. All tickets will be mandatory e-tickets.
Ticketing requests received after normal business hours for a particular country will be handled on the next business day. If the tickets are being booked through GDS System or through Eg Gate, Eg Gate shall not be responsible for any bookings postponed and/or canceled as a result of any problem arising out of any disruption in the system or interruption in internet.
Some Low Cost & Regional Carriers/airlines would require passengers to mandatorily check-in online within 24 to 72 hours prior to departure. Low Cost Carriers/airlines can levy charges from 60 EUR or more per passenger for not presenting an online boarding pass at the check-in counter. The Customer shall be required to contact Eg Gate 24 to 72 hours prior to departure with a copy of the ticket & passport to complete the online check-in formalities and provide a boarding pass if necessary. Eg Gate will not accept any responsibility/liability if the airline denies boarding or charges any additional fee to the passenger(s) for not producing an online boarding pass at the airline check-in counter
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that EG Gate has no control over information compiled by the Principal. Accordingly, EG Gate CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In addition to the above EG Gate cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.
These fees cover the costs incurred by EG Gate in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for any additional services rendered, such as cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation.
An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged by the relevant Principal Insurance
Fully Refundable Tickets: Within 7 (Seven) business days of Eg Gate’s receipt of cancellation request, subject to the cancellation fees quoted at the time of quote and all restrictions and/or penalties imposed by the airlines.
TICKETS WITH CANCELLATION PENALTY: Within Twenty One (21) business days of Eg Gate’s receipt of cancellation request, subject to the cancellation fees quoted at the time of quote and all restrictions and/or penalties imposed by the airlines.
NO SHOW TICKETS: After Twenty One (21) business days and only after Eg Gate receives a refund from the airline wherever applicable.
Eg Gate will CHARGE A SERVICE FEE of USD Twenty five (25) per passenger per ticket to the Customer over and above any applicable airline fees, for all void, refund and exchange transactions
It is STRONGLY ADVISED that all Clients take out adequate insurance cover in order to cover instances such as cancellation due to illness or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note that this is not an exhaustive list). EG Gate will NOT BE RESPONSIBLE OR LIABLE if the Client fails to take adequate insurance cover. It shall not be obligatory upon EG Gate to effect insurance for the Client (since this service does not fall within the scope of the Services) except upon detailed instructions given in writing by the Client. All insurance effected by EG Gate pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk. EG Gate shall NOT BE OBLIGED to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Please note that various credit card companies offer limited levels of travel insurance, which in EG Gate’s view may not be sufficient cover for international travel. The CLIENT IS ADVISED to check with their respective credit card companies in order to obtain the specific details of the cover offered and determine whether this is sufficient for the Client’s requirements.
Documents (for example booking confirmations, itineraries etc.) shall only be prepared and released to the Client on receipt of the Payment.
Name Change Requests
Upon confirming your booking, we advise you to CHECK THE SPELLING OF YOUR NAME and ensure that it is as per your passport/identity document. Should the spelling of your name not match your passport/identity document the airline may not allow, you to board the plane or should you require a name change, and should it be permissible, airline penalties may apply. Please note that some airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new ticket. EG Gate accepts no liability in this regard.
Passports, Visas & Health
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before travelling. EG Gate will endeavor to assist the Client if requested, but such assistance will be at EG GATE”s discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, EG Gate IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES EG GATE against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements
In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of EG Gate, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these expenses may be covered by travel insurance, should this be applicable. It is the Client’s responsibility to confirm the specific provisions of the travel insurance.
Itinerary Variations & Transfers
While every effort is made to keep to the final itinerary, the Principals reserve the right to make changes intended for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such variations in the final itinerary do not constitute any reason for a refund and EG Gate shall NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S RESPONSIBILITY to check each amendment to the itinerary. Please note that no passenger who has not utilized an outgoing flight on a return ticket will be allowed to make use of the return trip, except where, should it be permissible, prior arrangement has been made with the airline.
Foreign Exchange Regulation Compliance
Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY. This will apply especially when the Client instructs EG Gate to make and pay for travel arrangements on the internet.
E-ticketing: Documents required for travelling
It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all relevant travel documents prior to commencing with his/her travels. For example, the Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable, their passport or identity document at the check-in counter for their accommodation. Certain airlines require the physical credit card, used to make payment, to be presented at check-on or a copy of the credit card and the card-holders ID, in addition the above-mentioned documents. The requirement to have a valid passport or identity document and/or an unabridged birth certificate will apply to all members of a travelling party and for each minor travelling (including infants).
If the Client requests or instructs EG Gate to effect bookings via the internet, the Client IRREVOCABLY AUTHORIZES EG Gate to do the following on its behalf (1) make any selections of and for the proposed travel arrangements (2) inform the Client of the prices attached to the proposed travel arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such booking and ancillary services.
Subject to statutory constraints or compliance with an order of court, EG Gate undertakes to deal with all Client information of a personal nature on a strictly confidential basis.
Confirmation of Travel Arrangements
It is advisable that all onward travel arrangements (local, international and on return to Egypt domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure with the airline.
The Sites are owned by EG Gate and the domain names are registered in the name of EG Gate. All intellectual property rights in and to the mentioned terms in EG Gate. None of the content or data found on the Sites may be reproduced, sold, transferred, or modified without the express written permission of EG Gate.
For quick answers to your questions, contact us at
Egyptian Global Gate “Digital”
Smart Village, B107, Cairo Alex Desert Road, Giza- Egypt
Phone: (+2) 02 353 72003 *add referral link to below document.